ONLINE REPEAT PRESCRIPTION ORDERING
PRACTICE CLOSURE FOR STAFF TRAINING
From 1pm on Thursday 13th June this practice will be closed for important clinical education and training purposes.
If you need a doctor in an emergency please telephone 111 who will provide the following:
- Telephone triage
- Face-to-face appointments at Angel Hill Surgery in Bury St Edmunds or Haverhill Clements, Greenfields Way
- Home visits
Repeat prescription requests will not be dealt with during these times so please ensure sufficient notice is given to enable the practice to provide these for you prior to the practice closure.
The surgery will be open as normal on Friday 14th June at 8am.
Dispensary Telephone Number: 01359 253701
We have enabled the prescription ordering module on our integrated online service so that our patients can access their medical records, book/cancel GP appointments and order repeat medications all from ONE system.
Our dispensing team will provide you with the details on how to use the new system. Please bring a piece of photo ID with you to enable us to confirm your identity when setting up your account. This is because the new system is directly linked to your medical record and the Practice must take necessary steps to ensure that access is being given to the correct person for data protection reasons.
Alternatively, you can download a copy of the form here along with the information leaflet and bring the application form along to the Practice with your ID when you next attend.
Online access application form
Patient Leaflet - Online Access
If you have registered with the new system, you can log in HERE
We require 48 hours notice for repeat prescriptions excluding Saturdays, Sundays or Bank Holidays and a 28 day supply is issued
Medicines are supplied from the surgery for patients living more than one mile from a pharmacy. We cannot make up prescriptions issued elsewhere except from a dentist or the hospital and then only for patients registered at the practice.
Payment must be cash or cheque backed by a cheque guarantee card.
We have a computerised prescribing system and your regular medication is printed on the slip given to you with your repeat medication. We require 48 hours notice for repeat prescriptions excluding Saturdays and Sundays and a 28 day supply is issued.
You can request a repeat directly from the website or present your repeat prescription side slip in person or by post. You can contact the Dispensary team on 01359 253701, however, they are unable to take calls between 12:30 - 2:30pm. Finally you may subscribe to the repeat prescribing scheme.
Sometimes you will be asked to see a doctor or nurse before any more repeat prescriptions are given. This is to ensure that the medication is still the right one for you. If you have difficulty collecting your medicines from the surgery we are able to leave your medication for collection at village pick up points in exceptional circumstances.