How do I make an appointment?
Coronavirus (COVID-19) – Update for patients
We are experiencing an extreme increase in workload following the coronavirus restrictions together with staff being off sick or self-isolating – this clearly affects our ability to maintain our service. Please be patient with staff who are doing their very best.
We are receiving very large numbers of requests for medication – much more than we would normally expect. Many requests are a long way ahead of their normal repeat date. Please DO NOT order medication too soon and please do not stockpile. We are unable to provide more than the normal month’s supply. Patients who are ordering too much or too early are putting the health of others at risk as this is affecting suppliers’ ability to provide adequate stocks for all.
In order to complete your orders please allow 4-5 days’ notice to enable our team to complete all requests. Telephone requests can now only be made from 9am to 1pm each day. Please do not ask for prescriptions that have not been prescribed for a long while. We can only provide your regular medication. We are unable to provide Paracetamol.
If you are able to order online it is much appreciated - our staff shortages mean that answering the phone to take medication requests will take them away from completing the orders.
We are endeavouring to restrict the number of patients visiting the surgery to minimise risk to other patients and the team. If you have an urgent problem you will be offered a telephone triage appointment with a doctor. They will determine if a face to face appointment is required and arrange if appropriate. Non urgent routine checks will be cancelled to minimise the chance of infection to yourself and others.
If you, or a member of your household, have symptoms of Coronavirus (COVID 19) such as a high temperature and a new persistent cough – please stay at home and manage your illness there. The household should remain in isolation for 14 days. If you are getting worse you should contact 111 – DO NOT COME TO THE SURGERY
Your support would be greatly appreciated at this difficult time.
Appointments Telephone Number: 01359 253700
You may register for access to manage your GP appointments online. Once registered you simply click on the link above to book appointments online. You will initially need to present photo ID to reception to be issued with login details. Further information can be found in our Online Services section.
Booking Online: The online booking system enables you to book an available appointment with the doctor of your choice at your convenience. Some additional appointments are released on the day for urgent same day appointment requests.
Should a suitable appointment not be available online please contact the surgery appointments line on 01359 253700 and a receptionist will endeavour to help you with your specific request.
You can also telephone our appointments line direct or call into reception to make an appointment. Appointments are available to book in advance for routine issues but these can fill up quickly. Please note that at times of heavy demand, such as winter pressures or during holiday periods, you ma have to wait a little longer for a routine non urgent appointment.
You can telephone at 8 am on the day you would like to be seen for an urgent available appointment. All genuinely medically urgent cases are seen on the same day, but not necessarily by the doctor of your choice. You are asked to confine your discussion to the urgent problem.
Appointments for blood tests need to be booked with the phlebotomist.
Emergencies: If you need attention in an emergency telephone 01359 251192.
Telephone Consultations: We are always happy to pre-book a telephone consultation with a doctor or nurse if you feel it is not necessary for you to attend the surgery but would like medical advice. Please inform the receptionist of your preference. The doctors are happy to talk to you on the telephone at other times as this can sometimes save having to make an appointment. However, the doctors are not interrupted during their surgeries so please try to telephone between 11.30 am and 1 pm or between 6 pm and 6.20 pm, when a doctor will usually be available to speak with you. If a doctor is not available at the time please be prepared to leave a message for them so that they can return your call.
For full details of the consultation times of all our consulting staff see the Practice Information Page 'Consulting Times'.