Urgent Appointment

You can telephone 01359 253700 at 8am on the day you would like to be seen for an urgent available appointment. 

All genuinely medically urgent cases are seen on the same day, but not necessarily by the clinician of your choice.  You are asked to confine your discussion to the urgent problem.

Routine Appointment

To request a routine appointment in the next 7 days:

  • phone us on 01359 253700, Monday to Friday from 8am
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am 
  • use your NHS account (through the NHS website or NHS App)

For full details of the consultation times of all our consulting staff click here

Extended Hours

We have early morning and later evening appointments available for those who work and are unable to attend during normal surgery hours.

Suffolk GP+

Suffolk GP+ is for people who urgently need a doctor's appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours.  Please note: patients cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Bury St Edmunds, Haverhill, Ipswich, Stowmarket, Wickham Market, Felixstowe and Leiston and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

Telephone consultations

We are always happy to pre-book a telephone consultation with a doctor or nurse if you feel it is not necessary for you to attend the surgery but would like medical advice. Please inform the receptionist of your preference.

Home visits

Please make requests on 01359 253700 between 8am and 10am. The receptionist will pass the request on to the duty doctor who may speak to you personally and offer advice as well as discussing the visit.

The practice covers a large rural area and we are always grateful if patients can try to come to the surgery— five patients can be seen at the surgery in the time it takes to make one home visit.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system via the link at the top of this page
  • phone us on 01359 253700, Monday to Friday from 8am
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs